Aigent is a real-time, speech-based AI product designed
to stand by your agents with every call, improve compliance
and optimise their training results by taking over the search for
relevant product knowledge and procedures.
Aigent satisfaction means Aigent is more effective at driving performance results.
80% of service decision makers believe AI is most efffective when deployed with- rather than in place of -people. We agree.
Aigent gives me hint on what to do with a certain issue/processes. Also, even though my TL is busy, Aigent gives me real time assistance and saves me time to look for the answer and shows all the necessary information in the pop up that I needed to provide to the customer.
AnnaCustomer Care Agent
Aigent reminds me during times when I don’t remember a process.
CoraCustomer Services Representative
Aigent shortens my AHT since I am really forgetful. It somehow helps me to just read the message and saves me time instead of searching for the answer/information.
AgnilaCustomer Services Representative
One time I got mentally blocked and Aigent helped me. If ever I skip a certain process or missed a procedure I can go back to it since I get reminded of the information provided by Aigent.
MarvinCustomer Services Representative
It makes my calles easier, from looking up articles from GRG to basic work arounds and reminder.
MilanCustomer Services Representative
Since I have high AHT it help me by reminding me of my long calls.
AilynCustomer Services Representative
It helped me during the time that I have no knowledge of the program. It’s hard on the part when you’re going to do something inappropriate but, reading the pop-up reminds you to do the right thing.
MarkCustomer Services Representative
Aigent helped me in making sure that PACE guidelines is followed. It highlights important tips that I can provide to the customer especially with the self-service options which is the common mark down of the PACE.
MaritonCustomer Services Representative
Aigent doesn’t replace agents; it makes them better.