AI & Machine learning
Building an infrastructure and clean data is of very importance in AI and Machine Learning.
Aigent’s uses Machine Learning to progressively improve the way it serves your agents and provide you with critical insights into how an organisation is performing.
Aigent NLU CORE (Natural Language Processing Core) utilizes technologies like intent detection and clustering, sentiment analysis and emotion detection to detect the right type of information in the right context, so Aigent can serve your agents with the most useful information during any conversation.
Aigent NLU CORE enables to go beyond the words being said, it allows to configure messages based on the fine granular intents, the emotion of a caller and the sentiment of a call segment. Aigent NLU CORE offers agents help even in more nuanced or difficult calls.