Aigent NLU CORE (Natural Language Processing Core) utilizes technologies like intent detection and clustering, sentiment analysis and emotion detection to detect the right type of information in the right context, so Aigent can serve your agents with the most useful information during any conversation.
Aigent NLU CORE enables to go beyond the words being said, it allows to configure messages based on the fine granular intents, the emotion of a caller and the sentiment of a call segment. Aigent NLU CORE offers agents help even in more nuanced or difficult calls.