Actionable Insights All the Time (Including Now)
When you remove the biggest barrier to digesting your call data–transcription–you open up a whole new world of possibilities for your business.
But, transcription is only the beginning of business transformation.
Being able to see and analyze your call data can inform everything from quality assurance and training to awards and recognition, as well as identifying needs for new processes or projects.
One of the most common problems that plagues quality assurance and process improvements is that they’re based on tiny sample sizes. At the same time, decisions about what drives the best customer satisfaction or highest NPS are often based on assumptions rather than data.
With Aigent, you can see immediately how your agents are performing and whether your scenarios are driving the desired KPIs in real-time, and fix accordingly.
What’s more, you can save time and internal resources from antiquated and labor-intensive audit and QA processes that can hamstring your teams without actually providing a comprehensive view of your operations.