Consumer complaints cost U.S. banks and financial services firms billions of dollars a year, but the cost of customer dissatisfaction can be even higher. Reputational risk from unhappy customers is more pronounced in the digital age when consumers are more likely to air their grievances on social media.

Aigent minimizes such risks by detecting trigger words and immediately sending prompts and tips for de-escalating the situation or transferring the call to a manager before the situation gets out of hand.