Aigent addresses common problem areas and enables your agents to be more accurate, faster and compliant.
We offer several functionalities and fully customizable messages, to match your use cases.
Aigent helps avoid compliance violations by detecting potential violating behaviors and reminding agents of policies before issues occur. Actionable messages help agents handle difficult calls and escalate them if needed.
Proactive Process Guidance
Short onboarding periods and high call volumes can make it difficult for agents to recall processes correctly and apply them while taking calls. Aigent helps by reminding agents of important processes, making them easier to follow.
Dealing with difficult situations
The best way to handle a difficult call is to de-escalate it before it ever becomes difficult. Aigent supports the agent with the right communication best practices for their current situation and enables them to build rapport with the customer – before their frustration escalates!
Relevant Product Knowledge, Without Browsing
Short onboarding periods are common in the call center industry, and high call volumes can make it difficult for agents to recall processes correctly and apply them while taking calls. Aigent helps by reminding agents of important processes, making them easier to follow.
Aigent is delivered as a cloud-based, SaaS product with customized content. That means you can:
Subscribe instantly, pay as you go.
Make each agent your best agent anytime, from anywhere.
Run Aigent on your ACD providers with no integration effort.
Pick a functionality and customize the logic and messages according to your own business cases. Or let us customize it for you.