Discover the smartest real-time guidance for Customer Service Centers in live voice calls.
#1: Our proprietary AI-driven voice platform
Aigent’s advanced AI-driven voice platform gives it the ability to listen and understand calls in real-time between agents and your customers. We’ve developed proprietary speech recognition models tailored to your industry, helping the agent with every conversation. It provides “content based” guidance and coaching in real-time to empower your agents and improve live voice calls.
#2: Smarter with Machine Learning
Our platform is smart, scalable and uses Machine Learning to improve every voice interaction during the call. Hence, Aigent learns specific Content and Terminology from your company as it is used. It progressively improves the way it serves your agents and provide you with critical insights into how your organisation is performing.
#3: A customized tool tailored to your business
Aigent’s algorithms are controlled through a scenario editor. This means a fully customized set of alerts and information prompts, based on your business.
You can customize Aigent yourself, by using a convenient interface that also previews the messages you are creating for the agents.
No time? No problem. We will customize the platform for you.
#4: Your Call Data are Immediately Visualized
The presence of Machine Learning means that Aigent learns specific Content and Terminology from your company as it is used. It progressively improves the way it serves your agents and provide you with critical insights into how your organisation is performing.
#5: Integrates Seamlessly with your Trusted Call Center Technology
Aigent developed integrations in collaboration with some of the main call center solution providers on the market. This means that no extra setup work is required once you decide to put Aigent to use.
A software integration means that you can run seamlessly Aigent on top of your call center solution of choice. Aigent understands how to connect itself and run so that it can provide its invaluable real-time work!