Proprietary Speech Model
Aigent’s advanced and robust speech recognition skill gives it the ability to listen to and understand calls in real time.
Aigent has developed a proprietary speech recognition models tailored to call center applications, allowing us to understand more of every conversation at an industry standard topping quality.
Existing speech models readily available on the market do not perform up to par when utilized on callcenter traffic. The main reasons are sound quality, domain jargon, and the conversational nature of phone support calls.
Aigent therefore has developed its own proprietary speech model(s), outperforming industry standard in callcenter use cases. Aigents speech model is trained on a variety of domains and accents to ensure if performs great in any new environment.
Aigent’s speech model can further be customized with your data to get the best performance.