Aigent is delivered as a cloud-based, software-as-a-service product.
That means you can:
- Subscribe instantly, pay as you go.
- Access the services through any internet connection
- Make each agent your best agent anytime, from anywhere.
Get in touch with us to learn more about how Aigent works and how you can get started.
Creating Scenarios and Configuring the Pop-up Messages
Aigent’s algorithms for agent guidance are controlled through an easy to use editor. The scenario editor enables you to create a fully custom set of alerts and information prompts, based on your business needs. Pick a functionality and customize the logic and messages according to your own business cases.
Or let us customise it for you.
On Demand Services
No time? No problem!
The Aigent team is ready to apply our insights to the demands of your callcenter program. We offer optional services to support you with analysing your program’s calls to identify areas where we can help with messages.
Our team analyzes recorded program conversations, identify problem area scenarios, and extract keywords and patterns from within these scenarios.
As part of this service, our team configure the perfect message to guide your agents through these difficult scenarios. Aigent makes sure that your agents receive the correct information at the crucial time.
We take a deep dive into your stats, analyzing message coverage and agent feedback. We then continuously optimize the keywords and patterns, ensuring that messages evolve with the program.