We Believe Technology and Humans Work Best Together
Create the future of customer service and artificial intelligence with us.
We built Aigent to help agents achieve their best, driving customer satisfaction and loyalty while also optimizing your support operations with real-time data.
Vision
We will make every interaction better, as it’s happening.
Mission
Deliver the leading AI technology platform for voice conversations, empowering agents in real time to delight your customers beyond expectation.
Core Values
- Be Bold and Responsible
- Bring New Ideas and Use Boring Solutions
- Be Disruptive but Seek Harmony
- Stick to the Vision and Listen to the Customer
At Aigent we act boldly and fearlessly. We don't wait for others to take action. There's no such thing as "somebody else's problem." If we see a problem, we fix it. Instead of asking for permission, we ask for forgiveness.
We can take risks because we're owners: We know the risk and follow the principle of "you break it, you fix it." But we also know that trying new things can lead to amazing discoveries and innovation.
Results count! We're dedicated to solving problems. That means our toolbox includes anything from ugly solutions and dirty hacks to new technologies and innovative ideas.
We believe technology is a tool, not the goal. We don't stay in our comfort zone. We learn (and try!) something new every day. We work smarter, not harder.
We are a diverse team–in nationalities, personalities, and opinions. We embrace the value we gain through this diversity: Everyone has the right and responsibility to challenge the status quo; nothing is off limits.
This approach only works with empathy and patience. We don't want assholes! We assume only the best intentions from our peers and try to ensure others understand our perspectives while actively listening to theirs.
Aigent's goal is to help agents help customers during real-time voice calls. This is our North Star and guides every product and technological enhancement. That means we listen to the customer and the market to make sure we are adding maximum value for our customers.
Be Bold and Responsible
At Aigent we act boldly and fearlessly. We don’t wait for others to take action. There’s no such thing as “somebody else’s problem.” If we see a problem, we fix it. Instead of asking for permission, we ask for forgiveness.
We can take risks because we’re owners: We know the risk and follow the principle of “you break it, you fix it”. But we also know that trying new things can lead to amazing discoveries and innovation.
Bring New Ideas and Use Boring Solution
Results count! We’re dedicated to solving problems. That means our toolbox includes anything from ugly solutions and dirty hacks to new technologies and innovative ideas.
We believe technology is a tool, not the goal. We don’t stay in our comfort zone and learn (and try!) something new every day. We work smarter, not harder.
Be Disruptive but Seek Harmony
We are a diverse team–in nationalities, personalities and opinions. We embrace the value we gain through this diversity: Everyone has the right and responsibility to challenge the status quo; nothing is off limits.
This approach only works with empathy and patience. We don’t want assholes! We assume only the best intentions from our peers, try to ensure others understand our perspectives while actively listening to theirs.
Stick to the Vision and Listen to the Customer
Aigent’s goal is to help agents help customers during real-time voice calls. This is our North Star and guides every product and technological enhancement. That means we listen to the customer and the market to make sure we are adding maximum value for our customers.
Meet our Team
We are an Amsterdam-based start-up with deep roots in call center services and technology. We believe that technology should make people smarter, not replace them. Our team of machine learning experts, linguists, programmers, and product analysts is there to help improve your agents’ performance.
Ray Iglesias
Chief Executive Officer
Sebastian Lagemann
Chief Technology Officer
Casey McGuane
EVP, Business Development
Alexandru
Backend Engineer
Anabelle
Team Lead Data Acquisition Team
Andie
Security Specialist
Camilla
Product Development
Cherry
Testing Lead
Conrad
ASR Software Engineer
Efren
Testing Lead
Elmer
Monitoring Support
Eoin
Business Analyst
Gail
Brand Marketing
Illia
Backend Engineer
Kliment
AI Platform Engineer
Márk
DevOps Engineer
Nicole
Quality Assurance and Linguistics Officer
Norlyn
Team Lead Data Acquisition Team
Rencel
Operations Manager Data Acquisition Team
Rubie
Monitoring Support
Stanley
Backend Engineer
Vijayalaxmi
Team Lead Tools
Wendy
Marketing Manager
Wiebke
Director of Operations & Project Management