Privacy Policy - Next Generation Customer Service | Aigent®

Privacy Policy

Aigent EU Privacy Policy

This Aigent Privacy Policy (“Privacy Policy”) provides employees and clients of customers of Aigent BV and its affiliates (“Aigent,” “we,” or “us”) with certain important information about how Aigent handles Personal Data of European Union (“EU”) data subjects. “Personal Data” is data that identifies or can be used to identify you. Except as may be required by applicable law, this Privacy Policy does NOT apply to the Personal Data of individuals outside of the EU.

Aigent respects the privacy of all individuals who visit our website (our “Site”). This Privacy Policy is designed to assist you in understanding how we collect, disclose, and safeguard Personal Data, including the Personal Data you provide to us via our Site.

This Privacy Policy applies only to the information that we collect on our Site or sent to us and not to any information that we collect through other methods or sources, including sites owned or operated by our affiliates, vendors, or partners. Please note that when you leave our Site, this Privacy Policy no longer applies.

We reserve the right to change this Privacy Policy at any time. Such changes, modifications, additions, or deletions shall be effective immediately upon posting thereof on our Site. You acknowledge and agree that it is your responsibility to review our Site and this Privacy Policy periodically to be aware of any modifications. Your continued use of our Site after such modifications will constitute your acknowledgment of the modified Privacy Policy.

  1. Types of Information Collected

We collect two types of information about our Site users: Personal Data and Other Information. “Other Information” is information that does not identify a specific individual. We may gather certain information about you based upon your site usage.

We may collect the following types of Personal Data and Other Information when you use our Site:

  • Personal information,that you submit to us including name, address, telephone number, and email address.
  • Employment Information, including any information contained in your CV, resume, pension information, benefit and elections, employment history, or social media profile included in your application. Aigent may also receive Personal Data regarding an employee’s spouse, family members, or other dependents for emergency contact purposes.
  • Technical Information, including web logs, IP address, device identifying information, site usage tracking, and URL data. This information is used for tracking and analytics of the Site.
  • Cookies, we also may make use of “cookies” on our Site. A cookie is a small piece of data that our Site can send to your browser, which may then be stored on your computer.
  1. Use of Data and Information

We may use your Personal Data and Other Information in the following ways:

  • To provide our services to you, as requested by you or as required by any agreements between you and us.
  • To enhance the operation of our Site.
  • For our own marketing and promotional efforts.
  • For statistical and analytic purposes.
  • To improve our product and service offerings.
  • To customize our Site’s content, layout, and services.
  • To deliver information to you and provide you with notices.
  • To resolve disputes, troubleshoot problems, and enforce agreements with you.
  • Identification of visitors to our website.
  1. Sharing With Third Parties

In addition to other specific situations that may be discussed in this Privacy Policy, we may share Personal Data in the following situations:

  • Affiliates and Acquisitions. We may share your Personal Data with our corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If another company acquires us, or our assets, we will also share your Personal Data with that company.
  • Other Disclosures with Your Consent. We may ask if you would like us to share your Personal Data with other unaffiliated third parties who are not described elsewhere in this Privacy Policy.
  • Other Disclosures without Your Consent. We may disclose Personal Data in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also share Personal Data in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies.
  • Service Providers. Aigent may share Personal Data with service providers. Among other things, service providers may help us with employment related services such as payroll administrators and benefit fulfillment providers, marketing activities, to administer our services or the Site, conduct analytics, and aid customer request fulfillment.
  • Enabled Sites. The ‘Privacy Policy” of enabled sites should always be read in conjunction with Aigent’s ‘Privacy Policy’, there you will find further details regarding the processing of your personal data by this third party.

Google Analytics https://policies.google.com/privacy

Hotjar https://www.hotjar.com/legal/policies/privacy/#enduserenglish

HelpHero https://helphero.co/privacy/

  • Other Information. We may also provide Other Information about our customers’ sales, traffic patterns, and related site information to third-party advertisers, but these statistics do not include any Personal Data.
  1. Your Choices

Access and Modification. You can access and modify certain Personal Data stored on our Site, by contacting us via the email in the “How To Contact Us” section below.

Retention and Deletion. We retain personal data provided to us for the period necessary to fulfill the purposes discussed in this Privacy Policy, unless a longer retention period is required or permitted by law. You may, however, request that we delete your Personal Data. All such requests should be directed to the email address in the “How To Contact Us” section below.  In addition, we may keep some Personal Data you have asked us to remove for the following purposes: (i) to troubleshoot problems; (ii) to assist with investigations; (iii) to enforce our Site rules; (iv) because it is stored in achieves where it is impractical or impossible to delete; or (iv) to comply with legal requirements. Therefore, you should not expect that all of your Personal Data would always be completely removed from our databases in response to your request.

Objection. We rely on the processing of Personal Data that you have provided. If you revoke your consent for the processing of Personal Data then we may no longer be able to provide you services. In some cases, Aigent may limit or deny your request to revoke consent if the law permits or requires us to do so, or if we are unable to adequately verify your identity.

Complaints. You may have the right to complain to a regulatory agency or supervisory authority about Aigent’s privacy and security practices. Information regarding local contact information for local data protection authorities can be found at: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

  1. User Choices on Collection and Use of Information

We may, from time to time, send you e-mail regarding our products and services. In addition, if you signed up for our mailing list, we may occasionally send you direct mail about products and services that we feel may be of interest to you. Only Aigent (or agents working on behalf of Aigent) will send you these direct mailings and only if you indicated that you do not object to these offers. If you do not want to receive such e-mails or mailings, simply tell us when you give us your personal information. Or, at any time, you can modify your account information to no longer receive such offers and mailings.

You also have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies, some parts of our Site may not work properly.

  1. Security of Information

We safeguard information according to established security standards and procedures, by maintaining physical, electronic, and procedural safeguards for the information.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect all information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through our Site cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party.

  1. Links to Other Websites

We may provide links to other websites for your convenience. These sites operate independently from our Site and are not under our control. These sites may have their own privacy notices in place, which we strongly suggest you review if you visit any linked websites. When you use a link to go from our Site to a website operated by a third party, this Privacy Policy is no longer in effect.

  1. Cross Border Data Transfer

Personal Data may be processed in the United States, where privacy laws may be less stringent than the laws in your country. By submitting your Personal Data to us you agree to the transfer, storage, and processing of your Personal Data in the United States and other countries which may include the Philippines.

  1. How To Contact Us

If you have any questions or comments about this Privacy Policy, or have a request or question related to your Personal Data, contact us by E-mailing us at: info@aigent.com or mailing us at Aigent, B.V., with offices at Bethaniëndwarsstraat 6D, 1012 CB Amsterdam, Netherlands.

Updated as of July 25, 2019

 

 

 

Disable Google Analytics